I have had a mixed experience with this hotel as a long-standing Accor member. I have traveled to multiple Accor facilities, and unfortunately, this is the least desirable hotel I have been to.
On the positive side, the facilities in the hotel are fantastic, and the rooms are great. It is a hotel with a lot of amenities. The staff, except for the concierge, are also amazing and will make your experience pleasant.
However, there are some negative aspects. The front of house has a poor process of welcoming guests. There were issues with the booking that were ignored until I requested to meet a manager who was able to resolve the concern.
Additionally, the cleaning of rooms is not up to par. It is the only Accor hotel I have been to where you need to put a sign at the front door and call them to clean your room. If you don't call them, they won't clean it.
The checkout process is also poor. They advise your final bill, but then, due to their incompetence, they chase you down in the hotel because they have missed charging you for certain items. This shows the inexperience at the front counter.
Furthermore, it is the only Accor hotel I have been to where they will not allow you to access the benefits of the program if you haven't booked directly. All other hotels under Accor will give you the dining discount.
I hope this feedback is helpful, and more importantly, I hope the Accor team also sees this.